StayThereHow can we help?
Quick answers for travelers and hosts—plus a direct path to support when something needs a closer look.
Searching for a stay
Choose a destination, add dates and guests, then compare direct listings in the search area.
Learn morePrices and availability
StayThere requests live information from the host's booking provider. Always confirm the final total at checkout.
Learn moreBooking a property
Book Direct opens the host or property manager's own checkout. StayThere does not take payment or manage reservations.
Learn moreConnect your listings
Hosts can connect a supported PMS or import a public direct-booking website.
Learn moreMissing or incorrect details
Report a listing, broken photo, failed quote, or import issue and include the listing or booking-site URL.
Learn moreSafety and privacy
Learn what StayThere stores, what remains with the host, and how direct checkout works.
Learn moreBefore you contact support
These answers cover the most common points of confusion about direct booking.
Does StayThere manage the reservation?+
No. StayThere helps you discover and compare direct stays. The reservation, payment, cancellation policy, and guest support are handled by the host or property manager on their own booking site.
Why can the price change at checkout?+
Live totals depend on the provider and may include different combinations of nightly rates, fees, and taxes. StayThere labels the confirmed price basis when available, but the host's checkout is always the final source.
Why is a listing unavailable or still checking?+
Some booking providers respond more slowly, block automated requests, or require a minimum stay. Try nearby dates first. If the host's checkout works but StayThere does not, send us the listing URL.
How do I add or update my properties?+
Open Connect and choose your PMS or booking-site import. Official OAuth connections keep supported property information synchronized. Public-site imports can be refreshed when the source changes.
Can StayThere change or cancel a booking?+
No. Contact the host using the confirmation email or the booking website where you completed checkout.
Need help with an existing reservation?
Use the confirmation email or the host's booking website. StayThere cannot access payments, modify reservations, or issue refunds.
Send the URL and tell us what happened.
For the fastest troubleshooting, include the StayThere listing link, the dates and guest count you selected, and the host booking page if available.